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Does OBDCOM
work on MY car or truck?
Is your
vehicle a 1996 to 2013 model?
If you answered "yes", then OBDCOM works on your
vehicle.
However, if you have a commercial diesel truck, please see #8.
If you have doubts, here is a list of vehicles
that OBDCOM works on.
Some 1995 vehicles are also compatible. Email us the year/make/model.
All other vehicles older than 1996 are not compatible.
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Are there
software updates? Are they free?
Yes, software updates are
free. Customers are given access a download page to update the
software.
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Do I need
any extra cables or adapters?
You do not need
anything extra for ANY car. OBDCOM plugs directly
into all vehicles, into the standard OBD2 socket found on all
vehicles
that are 1996 or newer.
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Where is
the OBD socket on my vehicle?
It is under
the driver's side dashboard on 99% of vehicles. Look carefully with a
flashlight. There may be a cover over it that is easily removed by
hand. Often the socket is near the hood release. On a few cars, the socket is in the center console with a cover
over it. On a few it is hidden behind the coin box or behind the
ash tray. If you have looked in all these places and have trouble finding it, just
send us an email with the year/make/model car, and we can tell you where it
is.
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Does OBDCOM
read and clear all trouble codes?
Yes, it reads and clears all trouble codes for Engine, Emissions systems, and Powertrain,
including "generic" and manufacturer-specific
codes.
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Does OBDCOM
work on a BMW?
Yes, OBDCOM works on ALL 1996 and newer
BMWs.
You do not need any adapters or special cables. The OBD diagnostic connector is
under the driver's dash or in the center console on
BMWs. It may have a cover over it. Check near the hood release.
On some 7-series it is next to the cupholder with a cover over it. On
the Z3 it is near the passenger's left knee. It is not the one under the hood. If you have
trouble finding it, please email us the year/make/model.
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What
diagnostic protocols does OBDCOM support?
Really you don't
have to worry about this, because it works on all vehicles automatically.
OBDCOM supports ALL protocols: ISO15765-4 (CAN), ISO14230-4 (KWP2000),
ISO9141-2, J1850 VPW, J1850 PWM.
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Does OBDCOM
work on Commercial / Diesel Trucks?
A vehicle with GVWR over 8500 pounds is considered
"commercial" and it does not have to be compatible with OBD2 diagnostics.
However, most of these vehicles are compatible anyway. You can
find the GVWR on the driver's side door jamb sticker. If it is under
8500, then there is no problem, it will work. So
far the feedback from customers on their Dodge
diesels and Ford 6.0, 6.4, 6.7 diesels and GM Duramax diesels is positive - they were compatible for code
reading, clearing and some basic real-time data. All of the gasoline
engine ones have been compatible. The 7.3 liter Ford diesel appears to
be not compatible.
Dodge Sprinters are reported as not compatible. There is no harm in
trying it on a vehicle that has the correct OBDII socket, and if
you're not satisfied with how it works for you for any reason, we'll take
the tool back for a full refund.
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Does it
work on
Diesel CARS?
Yes OBDCOM works on diesel cars.
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Do I need
the Laptop when using OBDCOM?
Yes, the OBDCOM must be plugged into the laptop while you
use it on the car.
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Do I need
internet or wireless on my laptop while using the tool?
No, you do not need any internet or wireless connection while
using the tool.
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Can I use a
Netbook or Notebook without a CD drive?
Yes. We'll give you a download link.
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Does OBDCOM
work with Windows 8 ?
YES.
Does OBDCOM
work with Windows 7 ?
Yes, also XP,Vista,2000,98.
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Does OBDCOM
work with "CAN" vehicles?
Yes OBDCOM supports CAN, and all other OBD2 protocols too.
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Will you
help me if I can't get it to work?
Yes, we are here 7 days a
week to help you use your OBDCOM system. Also be sure to see the
"HELP" tips (further down this list in RED).
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Can I use
OBDCOM outside the United States & Canada?
Usually
no.
Many vehicles sold outside the US
and Canada are not using the same
diagnostic standards and are therefore not compatible. Please see the
"other countries" link on the Buy page for more details.
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Can it
program Keys, Fobs, security system or radio code?
No.
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What about
Airbags or ABS or TPMS or ESP, DSC?
It does not diagnose,
read, clear, or program the Airbag, ABS, TPMS or any stability or traction
control systems.
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How many
vehicles can I use OBDCOM on? OBDCOM works on UNLIMITED vehicles.
There is no limit to the
number of vehicles you can use it on.
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How many
different laptops can I use OBDCOM with?
There is no limit. You can use OBDCOM on all of them, even your
friend's laptop.
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Do I have to
pay for a subscription?
No. You buy the OBDCOM just once,
and use it "forever", free of charge.
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How often
can I use OBDCOM? You can use it as often as you want.
There are no limits, no time limits, no usage limits whatsoever.
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What's the WARRANTY on OBDCOM?
The standard warranty is one
year. On the 'Buy' page there's an option to extend the warranty.
We cover 100% parts and labor for the length of the warranty. You MUST
return the tool to us for warranty repair or replacement. Please contact us
for assistance or return authorization before sending anything back.
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Can I use
this with MacOS or Linux?
Our customers report that OBDCOM works
well with VMware, Parallels, BootCamp,
VirtualBox, and Wine in MacOS and Linux. If those do not sound
familiar, then you probably should not attempt it.
Please note that these are not "officially" supported platforms, but
feedback from our customers who know how to use those virtual environments
has been very positive.
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Where are
you located? We're located in central Virginia, United States.
We do all of our operations, sales, technical support, and shipping right
from here.
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Can I send
it back if I don't like it?
Of course, we have a
no-hassle money-back satisfaction guarantee.
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Will you
help me to understand trouble codes? Yes, for
your own personal vehicles, we can offer some tips and direct you to some
online resources for information. You may email us the
trouble codes from your car and the year/make/model. Include your full name that was used
on the original order. We only provide this to customers
who have purchased the OBDCOM, so we need to be able to identify you.
This is only for your personal vehicles, not for vehicles that come into
your repair shop. Please understand that the response to this sort of question may take
some
time.
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HELP
INSTALLING DRIVERS
Please download the
latest drivers here: http://www.obdcom.com/drivers
Those drivers work in all versions of
windows, including Vista and Windows 7. That should solve any drivers
problems. The next step is to test it on the car.
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CAN'T
CONNECT, GETTING
AN ERROR , NEED HELP
Please see our new
troubleshooting guide: http://www.obdcom.com/help
That will solve 99% of problems. If you continue to have trouble,
please contact us.
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SHIPPING: Can we ship
overnight or next day?
Sorry, we only ship by Priority Mail, which takes 2 or 3 days in transit,
and includes Saturday delivery. So, you should expect delivery in 3 to
4 days. 99% of all orders ship the next
morning after the order is placed. If there is a problem with your
address or billing information or contact information, that will cause a
delay that is beyond our control, as will adverse weather conditions.
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Why is this
so affordable?
We do everything in-house and sell direct -
no middleman, no dealers.
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Do you
provide support by telephone?
Yes. Seven days a week, telephone support is available to
customers who have purchased our product. However, Email is usually the fastest way to get answers, because we can gather all the
information needed, send you links to information, solutions, and updates,
and solve problems quickly. Of course, if a solution would be easier
to explain over the phone, we will call you at a time you choose, 7 days a
week.
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Why is there no phone
number here?
There used to be.
Even though the policy is clearly stated "only for customers who have
purchased", we were constantly getting calls from people that did not
feel like reading the information on the website. Sadly,
this has forced us to remove the phone number so that we can focus on
helping our customers first. Our response to support emails is fast - someone is always 'on call' with a mobile devices, ready to
respond if you need help using the tool.
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Can I contact someone
before ordering?
Yes. If you have questions before ordering, please email us your
full
name, your phone number, and include your questions, and we will
contact you, usually by email, since most questions can be answered best
that way. Please
understand that our existing customers are the
first priority for technical support.
Questions before purchase are handled as
time allows, during "sales hours". If your questions
require a detailed response, it may take some time to reply. We only give useful information, not a quick "yes" to get a quick
sale like you may get elsewhere. We don't like to give half-answers here.
If you did not receive a reply to your sales question, please be sure to
check your spam filter.
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The difference between
SUPPORT and SALES.
Paid customer support extends late into the evening 7 days a week, for those who
have already purchased and need assistance. Replies to questions from
paid customers who need help are very quick, often within minutes
depending somewhat on the time of day of course. Always identify
yourself (full name, full contact info) so we know who you are.
